Shipping policy

General

Subject to stock availability. We strive to maintain accurate stock counts on our website, but from time to time there may be stock discrepancies. In such cases, we may not be able to fulfill all items in your order at the time of purchase.

If a product is unavailable, Tinyberg reserves the right to cancel the order and refund the payment.

Shipping Costs

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected along with the purchase.

The price shown at checkout will be the final shipping cost for the customer.

Delivery Terms

  • Domestic shipments generally take 3–6 days in transit.

  • Orders are usually processed within 24 working Hours of placement.

  • Our warehouse operates Monday – Saturday during standard business hours, except on national holidays when it will be closed.

  • In cases of delay due to holidays or unforeseen circumstances, we will take steps to minimize shipping delays.

Change of Delivery Address

Address changes can be made at any time before the order has been dispatched. Please contact our customer care via call or email to request a change.

Deliverable Pincodes Availability

Our courier services may revise their serviceable pin codes at any time due to unavoidable circumstances. In such cases, our customer care team will contact you to suggest an alternate shipping address if possible.

Tinyberg reserves the right to cancel the order if the provided pin code is non-serviceable.

Delivery Time Exceeded

If your delivery time exceeds the expected timeframe, please contact us so we can investigate. Delivery times may be affected by factors beyond our control, including courier delays due to weather, strikes, or other disruptions.

Tracking Notifications

Upon dispatch, customers will receive a tracking link to follow the progress of their shipment based on updates from the shipping provider.

You can also track your order here: Click Here 

Parcels Damaged in Transit

  • If the outer box of your parcel is damaged in transit, please reject the parcel from the courier if possible, and contact our customer service immediately.

  • If the parcel is delivered without your presence, please contact our customer service.

Goods & Services Tax (GST)

All prices displayed at checkout are inclusive of all taxes.

Cancellations

Your Order Cancellation Rights

  • You may cancel your order before it is shipped, without any questions asked.

  • Once your order is shipped, cancellation is not possible.

  • If you still wish to cancel after shipping, please inform us by email or phone. You may also refuse the delivery.

  • For prepaid orders: refunds will be initiated after the product is received back at our hub.

Contact: support@tinyberg.com

Product Missing / Damaged Product

If you notice that the outer box of your parcel is damaged during delivery, please accept the parcel but record a video while receiving and opening it. This video will help us process any claims or issues more efficiently. Please contact our customer service with the video as soon as possible.

Claim Settlement for Lost in Transit

We will process a refund or replacement as soon as the courier completes an investigation and declares the parcel lost.

Fake Delivery

If your order status shows “Delivered” but you have not received it, please contact customer care or email us with your order ID within 24 hours of receiving the notification.

Shipment Return to Origin (RTO)

Our courier partner will attempt delivery three times.
If delivery is unsuccessful, the shipment will be returned to origin (RTO).

  • For Non-COD orders, customers must wait until the product returns to our warehouse for reshipment.

  • For COD orders, customers may place a fresh order.

Customer Service

For all customer service enquiries, please email us at:
support@tinyberg.com